Title:            IT Support
Status:        Internship (6-8 Weeks)
Division:     Information Technology
Location:    Alexandria, VA

The IT Support Intern will work alongside an IT Support specialist performing first-level end-user technical support and administration for PC hardware and software and telecommunications equipment. The internship also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.

Essential Duties and Responsibilities

  • Respond as assigned to user requests for problem resolution related to hardware, software, printing,
  • telecommunication systems, and other related equipment and applications.
  • Build, repair, upgrade, and maintain PCs, including installation of various software and peripherals.
  • Inventory equipment in storage and recommend action: repurpose, sell, or dispose.
  • Recommends and/or performs upgrades on systems to ensure longevity.
  • Other duties as assigned.

Qualifications and Competencies

  • Currently enrolled in a Computer Science/Information Technology college degree program. Relevant equivalent
  • experience preferred.
  • General knowledge of electronics, PC architecture, PC operating systems, Microsoft Office, Wireless Mobile
  • Devices and associated applications, telephones, networking and email systems.
  • Knowledge of PC hardware.
  • Ability to prioritize and multi-task is essential.
  • Prior customer service experience is desirable.
  • Solid analytical and problem-solving skills preferred.
  • Excellent verbal and written communication skills required.

TO APPLY: Please email your resume to Intern@irusa.org and include “IT Support Internship” in the subject line.